HP software installation suggestions
Check the computer system
Make sure that your computer is running one of the supported operating systems.
For more information, see System requirements.
Make sure that the computer meets at least the minimum system requirements. For
more information, see System requirements.
If you are using a computer running Windows, make sure that the USB drivers
have not been disabled in the Windows Device Manager.
If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a complete uninstallation of the printer driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
Make sure to use the installation CD that contains the correct HP software for your
Before installing HP software, make sure that all other programs are closed.
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
web site, www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
NOTE: After correcting any problems, run the installation program again.