Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE: If your wireless router or base station is using a hidden SSID, your printer
cannot automatically detect the network.
Solve a problem
A: Make sure the printer is on the network
1. If the printer is connected to a wireless network, print the network configuration
page. For more information, see Understand the network configuration page (HP
Officejet 4620 e-All-in-One series).
2. After the page has been printed, check the Network Status and URL:
If the Network Status is Ready, the
printer is actively connected to
If the Network Status is Offline, the
printer is not connected to a network.
Run the Wireless Test Report using the
instructions at the beginning of this
section, and then follow any
The URL shown here is the network address
assigned to the printer by your router. You
need this to connect to the embedded web
For information about connecting the printer to a wireless network, see Set up the
printer for wireless communication.
B: Check to see if you can access the EWS
After you establish that the computer and the printer both have active connections to
a network, you can verify if they are on the same network by accessing the printer's
EWS. For more information, see Embedded web server (HP Officejet 4620 e-All-in-
To access the EWS
1. On your computer, open the EWS. For more information, see Embedded web
server (HP Officejet 4620 e-All-in-One series).
NOTE: If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
2. If you can access the EWS, try using the printer over the network (such as to print)
to see if your network setup was successful.
3. If you cannot access the EWS or are still having problems using the printer over the
network, continue to the next section regarding firewalls.