General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or you can download the HP software from the HP support web site, www.hp.com/
go/customercare. This website provides information and utilities that can help you
correct many common printer problems.
Check the following when you begin troubleshooting a printing problem.
For a paper jam, see Clear jams.
For paper-feed problems, such as the paper skew and paper pick, see Solve
The (Power) button is on and is not blinking. When the printer is turned on for
the first time, it takes approximately 9 minutes to initialize it after the ink cartridges
The power cord and other cables are working, and are firmly connected to the
printer. Make sure the printer is connected firmly to a functioning alternating current
(AC) power outlet, and is turned on. For voltage requirements, see Electrical
Media is loaded correctly in the input tray and is not jammed in the printer.
All packing tapes and materials are removed.
The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or
Print & Scan section of the System Preferences. See your computer's
documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task