Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. The alignment fails when you have colored paper loaded in the input
tray.
If the alignment process fails repeatedly, you may need to clean the printhead. To
clean the printhead, see Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click Contact HP for information on calling for technical support.